Resolutions: A Podcast About Dispute Resolution and Prevention

Established under the Civil Rights Act of 1964, the Community Relations Service (CRS) has long served as a specialized conflict resolution agency within the U.S. Department of Justice. In this episode, former CRS Directors Becky Monroe and Grande Lum reflect on the agency’s origins, its role in supporting communities through tension and crisis, and the questions surrounding its current status. Join us to reflect on its mission, share pivotal moments from its history, and make the case for why it still matters.
 
This episode was published by the ABA Section of Dispute Resolution - the leading source of dispute resolution information and networking opportunities for professionals around the world. Not a member of the ABA Section of Dispute Resolution? Join today!
 
Listen on Apple Podcasts, PodBean, and Spotify.

In this episode of Resolutions, AAA Vice President Aaron Gothelf interviews lawyer, mediator, and author Ronda Muir about the newly released Second Edition of her groundbreaking book, Beyond Smart: Lawyering with Emotional Intelligence.
Together, they explore how emotional intelligence (EQ) offers a competitive advantage for legal professionals, from improving negotiation outcomes to strengthening law firm culture and client relationships. Muir shares practical tips on hiring for EQ, boosting your own emotional intelligence, and how these skills can enhance your mediation or arbitration practice. They also discuss the role law schools play in preparing emotionally intelligent attorneys for today’s evolving legal landscape.
Get your copy of Beyond Smart: Lawyering with Emotional Intelligence, Second Edition. Take an additional 20% off when you use discount code BSL2D20 at checkout (discount available until 8/31/2025).
Listen on Apple Podcasts, PodBean, and Spotify.

In this episode, Rekha Rangachari sits down with Jeffrey Benz (JAMS), Jill Pilgrim (Pilgrim & Associates Arbitration), and Dr. Katherine Simpson (Simpson ADR) to discuss a career in sports arbitration, the need for arbitration in sports and the arbitration process under the Court of Arbitration for Sport (CAS), and advantages and challenges of this exciting field on domestic and international stages.  Through candid examples from this esteemed speaker set — comprised of 2 former athletes and 1 fan-turned-coach — they explore the rights and responsibilities of athletes and ADR with a recent Olympic case example.
 
Read the Olympic case example text here. 
 
Not a member of the ABA Section of Dispute Resolution? Join today!

In this episode of Resolutions, American Arbitration Association Commercial Vice President Aaron Gothelf sits down with Clearbrief Founder & CEO Jackie Schafer to explore how alternative dispute resolution professionals are integrating AI into their practices. They dive into key questions shaping the future of ADR, including:
How are attorneys, courts, and neutrals leveraging AI?
Is AI safe to use in legal proceedings?
What ethical guidelines should practitioners follow?
What happens to the data inputted into AI systems?
Could AI eventually replace human arbitrators?
Can AI be a tool for advancing social justice?
Join us for an insightful conversation on the evolving role of AI in dispute resolution and what it means for the future of the profession. Check out the AAA-ICDR blog to learn more about AI in dispute resolution.
Not a member of the American Bar Association, Section of Dispute Resolution? Join today! 

In this episode of Resolutions, American Arbitration Association Commercial Vice President, Aaron Gothelf interviews social media strategist, Stefanie Marrone on how ADR Professionals can use LinkedIn to increase their web presence and market their practices.
Topics include: what should be in your LinkedIn profile? When and what to post? Who you should connect to? Social media etiquette, and a host of other subjects.
Whether you’re a seasoned LinkedIn professional or just starting out with LinkedIn, there is something for everyone in this episode. 
Follow Stefanie on LinkedIn!
Not a member of the American Bar Association, Section of Dispute Resolution? Join today! 

Rekha Rangachari interviews Bridget M. McCormack & Colin Rule on AAA-ICDR’s recent partnership with ODR.com and Mediate.com. They share their working relationship over the past years, their shared goal of democratizing ADR, and why we are at a critical juncture of AI development and knowledge building relating to meaningful access to justice. 
Tune in to learn how lawyers can stay involved in the new solutions, products, and services critical to ADR’s evolution. 
Not a member of the ABA Section of Dispute Resolution? Join today! 

In this episode of Resolutions, American Arbitration Association Commercial Vice President, Aaron Gothelf interviews former co-chair of the ABA Mediation Committee and current ABA Dispute Resolution Section Counsel Member, Gabrielle Hartley on her 25 year career mediating mid to high conflict divorces, as well as her work to create accessible legal services and promote amicable resolutions in divorce proceedings.
 
Interested in registering for the upcoming Advanced Mediation & Advocacy Skills Institute? Register before Oct. 11: http://ambar.org/med2024 
 
Not a member of the ABA Section of Dispute Resolution? Join today: http://ambar.org/JoinDR 

In this episode of Resolutions, Aaron Gothelf interviews Tennessee State Long-Term Care Ombudsman Teresa Teeple to discuss a day in the life of a state long-term care ombudsman.
 
Topics include: What is a long-term care ombudsman? What types of disputes do they typically handle? The Older Americans Act and its’ impact on long-term care. The fear many long-term care residents have of retaliation and how ombudsmen deal with retaliation fears. Why being a long-term care ombudsman is one of the most rewarding careers a person can have.
 
Not a member of the ABA Section of Dispute Resolution? Join today to gain access to dispute resolution resources and opportunities.

In this episode, Rekha Rangachari interviews Professor Amy Schmitz, the John Deaver Drinko-Baker & Hostetler Endowed Chair in Law at Ohio State University Moritz College of Law. Amy is a prolific author, speaker, and podcast host of the popular “Arbitration Conversation,” translated into a recent publication of the ABA Section of Dispute Resolution (2024).
 
Amy interviews more than 115 individuals in dispute resolution, parsing through these interviews to offer key insights and takeaways about dispute resolution design, online arbitration (OArb), and the importance of intentionality, adaptability and problem solving in changing times. The Arbitration Conversation is available for purchase through the ABA Section of Dispute Resolution here: https://www.americanbar.org/products/inv/book/437949810/
 
Live interviews from The Arbitration Conversation are available here: https://arbitrate.com/the-arbitration-conversation/
 
Not a member of the ABA Section of Dispute Resolution? Join today to gain access to dispute resolution resources and opportunities: ambar.org/JoinDR

Listen to our latest podcast, “AI and The Intersection of ADR,” with American Arbitration Association Vice President of Innovation Linda Beyea and AAA Commercial Vice President Aaron Gothelf. They explore AI’s role in dispute resolution, covering topics like the benefits and challenges of AI in ADR, useful AI tools, data protection, ethical considerations, and whether AI could replace human neutrals. Learn about resources and training for incorporating AI into ADR and its potential to make dispute resolution more equitable.